A solutions focused professional, with great analytical and problem-solving skills, seeks opportunities in Portfolio and Program Management, Product Management, Business Development, or other strategic positions.  A resourceful self-starter with a proven track record for delivering results wherever placed. Can offer:

·   18 years of experience with large, complex, and challenging environments, including working directly with high profile Fortune 100 and 500 clients in Technology, Digital Marketing, Media and Entertainment, Healthcare and government agencies

·   Effectiveness in translating business objectives into functional products, solutions, and projects to improve margins and profitability

·   Management experience of 8 to 10 simultaneous projects and programs including directing global and vendor teams of 15 or more in a functional or matrix environment

·   Utilization of ITIL, PMI, Prince2, and Agile methodologies in web and mobile software development, infrastructure management, and business process engineering

·   Experience with gathering, assessing, and presenting business analytics for critical decision making

EXPERIENCE

Program Facilitator, Product Manager                                      Jan. 2015 – Present

Loyola Marymount University – Extension                                                                                     Los Angeles, CA

·   Served as business, marketing, and technical advisor for the LMU Yoga programs reporting to both the Director of the MA in Yoga Studies and the Director of the Center for Religious Studies.

·   Coordinated efforts to move the LMU Yoga Philosophy program online to reach broader global market

·   Worked with Google Analytics and Search Engine Optimization (SEO) to increase web traffic and course enrollment for the LMU Extension registration site

·   Instructed the following courses for Extension: Yoga Sūtras of Patañjali; Sāṃkhya Kārikā; Bhagavad Gītā; The Philosophy of the Rāmāyaṇa; The History of Yoga; Introduction to Sanskrit

·   Assisted new instructors with course and syllabi development in accordance with LMU objectives and strategy

Sr. Project Manager / Scrum Master      Sept. 2014 – Jan. 2015

Dustland Media – Contract                                                            Los Angeles, CA

·   Reported to the CTO and managed the backend development of various new and existing VW.com application components in a highly ambiguous and fast paced Agile environment.

·   Served as subject matter expert for backend development and testing efforts with the Deutsch and Volkswagen product, creative, and technical teams for the UX award winning VW.com website (2014 Gold Award for Best User Experience from Oxford Tech - userexperienceawards.com)

·   Managed multiple projects ranging from 1-6 months with a total budget of $2M+.

·   Managed budgets and a team of six developers (Java/J2EE, Adobe AEM/CQ5) across disparate geographic locations: US and South America

·   Developed estimates and Statements of Work (contracts) for new business opportunities and upsells

·   Conducted daily standups and bug scrubs with multiple scrum teams to keep projects on track

Program Manager, Release Management                                                   Jan. 2013 – June 2014

CBS Corp – Perm                 Los Angeles, CA

·   Reported to the VP of Release Services and managed programs/projects for software development & infrastructure deployment in large enterprise environment.

·   Managed the development of applications for the CBS syndication financial systems that averaged $500M+ in yearly revenue transactions.

·   Managed a team of eight developers that built .NET applications (HTML, SQL, XML, Java) and data interfaces to replace archaic legacy software and hardware with a budget of $50M.

·   Collaborated across Intellectual Property Management (IPM) and Network Sales & Traffic (NS&T) teams to develop initial enterprise PMO structure, methodology, and best practices for deployment, data conversion, change management, super care, and business readiness.

·   Managed the deployment of the Filmtrack product management application with privileged access (role-based security) to overhaul the CBS IPM system.

·   Coordinated program approvals and business readiness across IT, security, governance and compliance, vendors and users.

·   Conducted daily scrums with multiple teams to identify and remediate issues to keep programs on track

·   Assisted in the recruitment and interview process to build a stronger team of managers and engineers

Project Manager / Product Owner / Scrum Master                                                     Feb. 2012 – Nov. 2012

Wilshire Axon / Cricket Muve Music – Contract                                           Los Angeles, CA

·   Reported to the VP of Technology and managed programs/projects for Agile software engineering and IT

·   Managed multiple teams of mobile (Android and iOS) and Cloud developers, QA analysts, and UX/UI designers simultaneously as a project manager, product owner and scrum master to release the Muve Music application internationally (25 total team members).

·   Coordinated with marketing teams to ensure campaign management and delivery via mobile user experience (UX/UI) and proprietary enterprise Content Management System

·   Used analytic tools like SPLUNK, Beta Testers and external Usability Tests to assess the gaps of web and mobile interfaces to provide better user experiences

·   Submitted initial designs for incident, change, problem, release and security/risk management to improve structure and accountability of the Muve Music start up.

·   Created resource planning roadmap to assist in hiring across Wilshire/Muve engineering and project teams to ensure alignment with product and organizational priorities in a rapidly changing environment.

·   Managed the stand up of an international data center including Akamai CDN Content and Streaming services to expand Muve Music delivery to other parts of the world.

·   Coordinated design, development, and implementation efforts with international mobile carriers

·   Developed and managed Jira projects, use cases, user stories, wireframes, process flows, requirements matrix, and QA test plans

·   Delivered status reports, application demos, and monthly/quarterly reviews to the client executive team

Kaiser Permanente – Contract                                                                    June 2011 – Dec. 2011

Project Manager       Pasadena, CA

·   Managed IT related projects for both infrastructure and application changes in highly visible HIPAA compliant healthcare environment

·   Managed geographically disparate engineering teams to deploy new architecture

·   Delivered on-time solutions by managing project documentation, executive communication, timelines and milestones, resource hours and budget

Oracle Corporation / Sun Microsystems – Perm                                   Oct. 2006 – May 2011

Program Manager / Business Analyst Los Angeles, CA

·   Provided B2B business analytics and program management duties for $150M+ services division

·   Worked directly with high profile Fortune 100 and 500 clients in a fast-paced and demanding environment to assess partnership needs and service quality

·   Managed global teams (up 20 people) and projects in various geographic regions to ensure planning and completion of client related and internal applications in Java/J2EE environment.

·   Managed multiple enterprise reorganization efforts, including mergers and business unit consolidation

·   Managed onshore and offshore partner selection efforts, including process alignment, data center build out, resource roadmap, and knowledge gap analysis for lower cost vendor offloading program

·   Conducted vendor audits for performance, process issues, and ROI

·   Used ITIL methodology to develop process, spending and resourcing controls to improve margins across remote services contracts

·   Collected, analyzed, and reported system metrics (TQM) to reduce the monitoring errors reported by client infrastructure systems (Sun Six Sigma was also used in the environment)

·   Provided product management and subject matter expertise to create B2B web portal using UML and Enterprise Application Integration methodologies

·   Interviewed users and customers on application usage to ensure prioritization of product enhancements

·   Submitted use case scenarios, bugs, requests for engineering, and Sprint testing results using Agile methodology for new and production system application development across a large enterprise

·   Conducted regular meetings with users, clients, executives, developers, operations, and stakeholders to ensure effective requirement gathering and tracking of product specifications, scope, milestones, and risks

·   Generated recurring reports on global project initiatives, operational KPI's, financial, and other data

·   Developed and re-engineered various Service Improvement processes including Change Management, Incident Management, and Problem & Proactive Management to improve the quality of service response and remediation to client issues

·   Conducted analysis for Emerging Markets regions to drive marketing and sales efforts

·   Created proposals and responses to client and vendor RFP's

Choicepoint / iMapData Inc. – Perm                            Aug. 2004 – Aug. 2006

Technical Project Manager / Sr. Systems Administrator         McLean, VA

·   Provided Technical Project Management and Sr. Systems Admin duties for .NET web based GIS ASP, reporting directly to Director of IT

·   Lead DHS project that scaled the iMapData product infrastructure 10 fold to handle greater web traffic

·   Architected logical web structure of GIS web application including: Active Directory, network and SAN infrastructure, data backup methodology in a high availability (99% up-time) multi-Terabyte environment, 100+ IIS server web farm configuration and monitoring, streaming content server setup, web content automation and synchronization; configured SQL and Exchange clusters, firewalls, routers, and switches

·   Created and implemented project plans for network and security upgrades at multiple data centers

·   Assisted in conducting a Business Impact Analysis (BIA) and created a iMapData Disaster Recovery Plan

·   Worked as liaison between product management, infrastructure, development, QA, and vendor teams

·   Coordinated with Development, DBA, and QA staff to provide product bug tracking and fixes in JIRA

·   Worked with finance and management on meeting project budget requirements and ROI’s

·   Worked as main POC to vendors to meet project hardware, software, & licensing requirements

·   Produced systems technical design documentation

·   Assisted in designing and assessing application and system load and vulnerability tests (and remediation)

·   Performed extensive research, testing, and implementation of best of breed technologies – F5, Cisco, Checkpoint FW, HP Blade Servers, SAN

·   Hired and mentored team members in all aspects of product and systems infrastructure

Various Contracts for Government, Public, and Private Clients                   Sept. 1997 to Aug. 2004

Program / Project Management & IT Consulting  Washington, DC

EDUCATION & CERTIFICATIONS

·   Loyola Marymount University – Los Angeles

·   Master of Arts in Yoga Studies; Yoga Alliance Registered Teacher – RYT 200

·   Florida Institute of Technology – Melbourne, FL      

·   Bachelor of Art in Business Administration / Management

·   GPA: 3.94 – Summa Cum Laude

·   Agile Certified Scrum Master – CSM

·   IT Infrastructure Library – ITIL Foundation

·   Prince2 Project Management Certification – Foundation (PMP)

·   SANS GIAC Security Essentials Certification – GSEC SILVER (CISSP)

·   Avid Pro Tools Operator – Audio Post Production

SKILLS & COMPETENCIES

Languages            Fluent: English, Hindi                                                         

                                         Basic:               Spanish, Sanskrit, and Punjabi

Application Software Microsoft Office, Project, PowerPoint, Visio, SharePoint, Open Office, Visual Studio

                                             JIRA, Confluence, VersionOne, TFS, Remedy, ServiceNow, Balsamiq, Adobe AEM/CQ

                                             Digital Audio Workstation applications (Avid Pro Tools, Logic, Ableton Live)

Hardware                  Workstations, Servers, Blade Servers, Laptops – Apple Mac, HP, IBM, SUN, DELL

                                             Analog and Digital Mixing Consoles (API, Neve, SSL, etc.)

Digital Audio Recording, Post Production, and Mastering Equipment

Operating Systems     Windows Workstation & Server Family

                                             Apple Mac OSX, iOS, Android